Privacy Policy

This privacy notice seeks to tell you about how collects and handles your personal information as a result of your use of this website, including any data you supply when you sign up for our newsletter, purchase a product, or utilise our consultation service.


When you travel to a online or mobile page, transact, establish an account, or otherwise engage with us, we collect, process, and keep personal information about you and any devices you may use.

More examples of the many techniques we use to obtain information from and about you include:

Direct interactions:

By completing forms, contacting us by email, or in another way, you can give us your identity, contact information, and financial information. This includes any personal information you submit when you:

  • Signup or pay for products or services via the website,
  • Open an account on our website,
  • Join up for our newsletters,
  • Reach our support team,
  • or provide feedback.

Interactions or technology that is automated:

As you interact with our website, we may automatically collect technical data about your computer, your usage patterns, and your browsing actions. Cookies, server logs, and other similar technologies are used to collect this personal information. If you visit other websites that use our cookies, we may also obtain Technical Data about you.


We may share aggregated demographic data with our partners and/or advertisers. This has nothing to do with any personal information that may be used to identify a person.

We use a credit card processing company to charge customers for purchases.

We make portions of our customer data available to carefully selected organisations that provide things or services you may find useful if you order by phone, or email. If you do not want this information shared, please advise the operator while placing your order, or call Customer Service at (or handwrite "Do not share" on your order when placing it or mailing it in). Your opt-out sharing status will stay in force till you change your mind. Alternatively, you may make an online purchase and ask us to set your sharing status to opt-out for you.

We do not trade or distribute our customers' email addresses to third parties.


To protect the privacy of its users, this website takes all reasonable precautions. Sensitive data that users submit through the website is secured both online and offline.

Our order form uses SSL, the best encryption software available in the industry, to encrypt and protect sensitive data entered by users (like credit card numbers). The lock icon on web browsers like Google Chrome changes from being unlocked to locked when you're on a secure page, such as one that explains our ordering process, as opposed to being unlocked or open when you're "just surfing."

While we do our best to keep customer data secure offline, we also use SSL encryption to protect details online. At our offices, access to all user information is restricted, not just the sensitive information mentioned above. Personally, identifiable information is saved on servers in a secure environment.

If you have any concerns about the security of our website, please contact us.


A portion of your customer data is made available to carefully chosen businesses that offer goods or services you might find useful if you purchase over the phone or email. If you do not want this information shared, please notify the operator during the order process or call Customer Support at (or handwrite "Do not share" on your order when placing it or mailing it in). Your opt-out sharing status will be retained until you change your mind. You can also make an online purchase and request that we set your sharing status to opt-out for you.

We never sell or give out our customers' email addresses to third parties.

  • Marketing and Communications Data

    You can choose how you want to be contacted by us and our partners for marketing purposes and how you want to be contacted.

  • Aggregated Data

    Additionally, for any purpose, we collect, use, and share aggregated data, such as demographic or statistical information. Your personal information may be used to create aggregate data, but since this data does not directly or indirectly reveal your identity, it is not legally regarded as personal information. To determine the proportion of users who access a particular website feature, for instance, we might combine your Usage Data. The combined data is treated as personal information and will be used following this privacy notice if we combine or connect aggregated data with your personal information to enable us to identify you directly or indirectly.

  • Identity Data

    Contains first and last names, an email address, and a username or other unique identifier.

  • Contact Data

    Comprises the contact information for the phone number, email, and delivery address.

  • Transaction Data

    Includes information on payments made to and received from you as well as other information regarding the goods and services you have purchased from us.

  • Technical Data

    Internet protocol (IP) address, login records, web browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, cookie IDs, web log information, device identifiers, and other technology on the devices you use to access this website are all examples of technical data.

  • Profile Data

    Contains your login and password, as well as any transactions or orders you've done, as well as your hobbies, tastes, comments, and survey replies.

  • Usage Data

    Includes information about how you use our website, products, and services, as well as your browsing activity, including intended purchases and abandoned baskets, completion of surveys, wish lists, connection information, and statistics on your site visits and page views, the links you click and other steps you need to take on our services, within our advertising or e-mail content, and participation in promotional activity.


This website may have links to other websites. We would like you to be aware that is not liable for the privacy practices employed by third-party websites. We advise our visitors to read the privacy policies of any website that collects personally identifiable information after they leave our site and to be aware of their surroundings. This privacy statement only applies to data collected by this website.


Users may be contacted by phone if there is a problem with or a question regarding a previously placed order. We may also contact a subset of our customers from time to time to collect comments on how to improve our service and product offerings.

We reserve the right to contact you via email about your purchase or backorder, including confirmations of order and delivery. Periodically, we send emails to our customers from with information such as updates on products, news, newsletters, promotions, and special offers.

You will not be added to our promotional mailing list or email newsletter for without your express consent. A link to unsubscribe from future mailings will also be included in every email message. We won't rent or sell your email address to anyone else, so only will send you emails.


During the checkout process, you may opt-in or out of our email newsletter/promotions list by ticking or unchecking the "Stay-In-Touch" option right beneath the spot where you enter your email address in the shopping cart. You may also contact Customer Service or send us an email at any time to have your name removed from the email newsletter/promotions list. Please read our Terms of Service Agreement for more information on usage and liability.


You can configure your browser to alert you when websites access or set cookies, or to reject all or some browser cookies. Please be aware that some portions of this website may stop working or become inaccessible if you disable or reject cookies.

The cookies that may send to your device are listed here, along with information on what each cookie is used for. You can set up your browser to reject cookies (you can find out how to do this in the 'Help' menu of your browser), but please note that doing so will prevent you from using some customised features on our website.

To fully utilise the interactive elements of our website, your computer, mobile phone, or another device (collectively referred to as a device) must accept cookies.


Numerous tasks are accomplished by cookies, such as facilitating quick page switching, storing your preferences, and generally enhancing user experience. They can also contribute to making online advertisements more pertinent to you and your interests.

The operation of some parts of the site depends on cookies, and we use them to gather data about how the site is used, such as how frequently visitors return and what products they are interested in.

When a user visits a website, the browser of that website is asked to store a small amount of data (a text file) on the user's device called a cookie. This cookie allows the website to remember information about the user. When you return to our website later, this information is sent back to us ("first party cookies") or to a different website that recognises that cookie ("third party cookies"). Cookies are beneficial because they enable a website to identify a user's device.

There are two varieties of cookies that can be used:

Persistent cookies

These cookies hang around a user's device for the period listed in the cookie. Each time a user accesses the website that set the specific cookie, they become active.

Session cookies

The actions of a user during a browser session can be connected by these cookies, which are used by website operators. When a user opens a browser window, a session begins, and it ends when they close it. Session cookies are created for a limited time. All session cookies are erased when the browser is closed.


You consent to our use of this information to analyse trends, administer the website, follow users' online activities, and gather broad demographic data about our user base.

Strictly Necessary Cookies

We are unable to disable these cookies because they are essential for the website to operate. Normally, they are only set in response to your actions that constitute a request for services, such as when you set your privacy preferences, log in, access a secure area of the website, or fill out a form. The site's shopping baskets and e-billing features, for instance, won't function if you set your browser to block or notify you about these cookies. No personally identifiable data is kept in these cookies.

Functional Cookies

By storing your preferences in these cookies, the website can offer more functionality and personalization to enhance your user experience. This may entail keeping track of your user name, preferred language, geographical location, text size, typefaces, and other website customizations. They could be established by us or by outside businesses whose services we've incorporated into our pages. If you block particular cookies, some or all of these services might not function as intended.

Performance Cookies

To evaluate and enhance the functionality of our site, these cookies enable us to track the number of visitors and the origins of their traffic. They allow us to observe which pages are the most and least popular, as well as how users navigate the site. All information gathered by these cookies is aggregated and hence anonymous. If you disable these cookies, we will not know when you visit our site and will be unable to track its performance.

Log Files

We and our third-party tracking-utility partner collect certain information automatically and store it in log files, as is typical of most websites. Included in this data are internet protocol (IP) addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and clickstream data.


To ensure that our users are always aware of the data we gather, how we use it, and when (if ever) we reveal it, the site will always include a link to the most recent version of our privacy policy.


Please get in touch with us through our Contact Us page if you have any questions.